The death of a loved one is devastating enough; however, the administrative obstacles that come with it can be tough to bear. Based on this understanding, Dubai has opened Jabr, the first of its kind platform, which facilitates all processes involved throughout the entire process since the death registration. The purpose: to eliminate stress in bereaved families and make sure that all the formalities are taken care of in a dignified and considerate manner.
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A Personal Point of Contact for Every Case
Reportedly, the new system of Dubai has designated a Government Service Officer (GSO) to every family. This is the officer who is the only point of contact and who will deal with:
- Burial arrangements
- Repatriation procedures
- Coordination with multiple government departments
- Document processing and approvals
There is no longer any visiting counter to counter and relaying the same painful information to them again and again; the GSO takes charge of all the communication and logistics of the family.
Faster Burial & Repatriation through Automation
Whenever a death is registered in the hospital, Jabr will automatically alert all the interested government bodies. Death certificates are issued and distributed in a short time, and delays that used to take days before are removed.
Because every step is digitally connected:
- Approvals are accelerated
- Transport arrangements move swiftly
- Repatriation is handled with minimal bureaucracy
This helps families focus on mourning, not paperwork.
Community Support When It’s Needed Most
Jabr’s role extends beyond documentation—it also provides emotional and cultural support.
For Emirati families:
- The Community Development Authority arranges condolence tents with full hospitality for three days
- More than 70 designated locations across Dubai are ready to assist
For expatriate residents:
- Eight public-benefit organisations and places of worship collaborate to provide condolence services
- GSOs guide families to the help available
Support for Children & Spiritual Guidance
Understanding that grief affects all ages:
- KHDA has trained 230 school counsellors to assist students coping with loss
- IACAD offers religious counselling and lectures, if families wish to seek spiritual comfort
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Streamlined Payments & Estate Procedures
Jabr also simplifies financial and legal obligations, including
- Unified payment point for all fees
- Automatic opening of inheritance files at the Dubai Courts
- Prepared asset lists to help heirs navigate estate settlement
Additionally, funeral facilities have been upgraded with:
- Professionally trained volunteers
- Standard shroud kits
- Enhanced cemetery management systems
A More Compassionate Way to Serve
Jabr is a move toward a human-oriented government—showing that efficacy and humanity can live together. It is thought that by integrating services, cutting paperwork, and providing holistic community service, Dubai takes care of the residents in one of the most trying points in their lives. Jabr is a heart-centered project in a city that is founded on innovation.